Delivery & Collection

Where we deliver

We normally deliver to United Kingdom. If checkout accepts an address outside our normal delivery area, please contact us before ordering so we can confirm whether we can fulfil it.

Delivery charges

Delivery charges and any free-delivery threshold are shown before you place your order. The shipping profile and quantity of items determine the package size; mixed orders use the package required for the whole basket. Your order confirmation records the delivery charge.

Dispatch times

In-stock, non-personalised orders are normally ready to dispatch the next working day, assuming prompt payment and order confirmation. Our working days are Monday to Friday, excluding England and Wales bank holidays.

Orders containing personalisation normally need an additional 3 working days. Items in the same order are sent together. We normally hand orders to Royal Mail by 5pm, subject to the local last collection; this is not a same-day order cutoff or a delivery guarantee.

Postal services and delivery estimates

Letters and large letters are normally sent by Royal Mail 2nd Class, which has a delivery aim of three weekdays after posting. Parcels are normally sent by Royal Mail Tracked 48, with a delivery aim of two to three postal working days after posting, normally including Saturdays.

Checkout shows the service and estimated delivery date or range for the selected package when available. These are estimates, not guaranteed arrival dates. We exclude UK bank holidays conservatively; some destinations and postcodes take longer, and Royal Mail does not publish a Tracked 48 target for certain postcode areas. The original estimates are recorded with your order and are not silently changed if our settings change later.

Dispatch is when we hand your order to Royal Mail; delivery is when it reaches you. Unless we agree a different delivery period with you, goods will be delivered without undue delay and no later than 30 days after the contract is made. If a delay occurs, we will contact you where reasonably possible.

Addresses

Please check the delivery address carefully. If you notice an error, contact us promptly. We cannot guarantee an address can be changed once an order has entered dispatch.

Lost or damaged items

If an order does not arrive when expected or arrives damaged, contact us with your order reference. We will investigate and provide the remedy required by your consumer rights.

Collection

Collection is not currently offered.